What is the HERO Fund Relocation Assistance Program?

HERO stands for Hamra Employees Reaching Out.  The HERO Fund was originally established as an emergency assistance fund, funded by Hamra employees for Hamra employees.  The HERO Fund Relocation Assistance Program was established as an extension of the emergency fund to help employees who are currently homeless or are facing the imminent threat of homelessness due to unexpected and documented circumstances or safety concerns, transition to safe housing.

Who is eligible for HERO Relocation Assistance?

All employees of Hamra Enterprises (part-time and full-time) who have been an active employee for at least 90 days are eligible for relocations assistance through The HERO Fund.  “Employees of Hamra Enterprises” includes employees from Boston Bread, Chicago Bread, Southern Bread, Wendy’s of Missouri, Wendy’s of New England, Wendy’s of Chicago, Hamra Noodles, SJH Inns, and Hamra Management.  An employee does not have to donate to the fund to apply for and receive funding.

What is considered a Relocation Assistance situation?

Applicants to The HERO Fund Relocation Assistance program must have a documented situation that results in an unexpected need to move that results in being homeless or the threat of being homeless, and they are facing severe financial hardship where all other sources of funding have been exhausted. Relocation situations considered for assistance include:

  • Transitional Housing to Permanent Housing (such as living in a shelter, transitioning from rehabilitation center, etc.)
  • Displacement due to unforeseen sale or foreclosure of rental property initiated by third party
  • Displacement or Impending Displacement Due to Unexpected Events (such as loss of dual income, disability, etc.)

What types of requests does The HERO Fund Relocation Assistance program not cover?

Qualifying circumstances must be either unexpected or threatening to safety and not the result of poor financial planning.

How do I apply for a Relocation Assistance grant from The HERO Fund?

Applicants to The HERO Fund can apply online at www.hamraheroes.org.  No one can apply on behalf of an employee. Applications will not be reviewed without proper documentation, which can be submitted online when applying or emailed to the Administration Team at heroadmin@hamraheroes.org.

Once an application is received, it is reviewed by The HERO Fund Admin Team to ensure all necessary documentation is included and is then submitted to The HERO Fund Steering Committee for review and decision.  The HERO Fund Admin Team will contact the applicant if any necessary paperwork is missing.

In the event that an applicant does not speak, read, or understand English, that applicant bears responsibility to arrange for translation services. Specifically, please designate an English speaking person to communicate with the HERO Fund Admin Team on your behalf regarding your application

What documentation is required for Relocation Assistance?

All decisions made by The HERO Fund Steering Committee are determined based on the information submitted. In addition to a completed Relocation Assistance Application, the Committee requires official documentation pertaining to the event that has created the need to relocate.  See Relocation Assistance Program Eligibility Guidelines for required documentation for each relocation event.  The Committee also requires documentation of expenses pertaining to the new living situation (security deposit, first and/or last month’s rent).

The Steering Committee may request further documentation once they review the application.  If further information is requested, the applicant has two (2) weeks to provide the requested information.  If the requested information is not provided in the two-week time period, the application will not be considered.

How much funding is available and what limits apply to this funding?

Depending on the geographic region, grants can range from $100-$2,000, $100-$3,000 or $100-$5,000 (see The HERO Fund Relocation Assistance Program Eligibility Guidelines).  Relocation assistance is a one-time benefit.

Who will know that I have applied for assistance through The HERO Fund?

Each application is maintained by The HERO Fund Admin Team.  When the application is given to The HERO Fund Steering Committee, the applicant’s name will not be given. At no time is an applicant’s identifying information available to anyone involved in the decision-making process. Administrators of The HERO Fund are the only individuals who may have access to the confidential application for assistance, and such access is granted only to the extent required to process and fund the application, if necessary.

The HERO Fund application does provide the option for the applicant to give permission for the HERO Fund Admin Team to contact their GM in cases where they can provide information to support and expedite the processing of the application.

How long does the application/funding process typically take?

Typically, applications are processed 1-2 business days after received and funds are mailed within 24-48 hours from the time the committee considers and approves the application.  However, no application will be sent to the Steering Committee without proper documentation.

What happens after I have applied for assistance?

The HERO Fund Steering Committee (made up of employees representing all entities of Hamra Enterprises) receives a copy of the application to review. This group has the very important task of making sure that the funds are used in the most responsible and supportive manner possible. Unfortunately, The HERO Fund is not able to provide assistance to all applicants. The committee makes decisions for assistance based on documented unexpected event, the HERO Fund Relocation Assistance Eligibility Guidelines, and the bylaws that govern the committee.  After The HERO Fund Steering Committee has reviewed your application, The HERO Fund Admin Team will contact you regarding the status of your application. The committee can approve or deny an application or request additional information. The HERO Fund Admin Team will tell you what the next step in the process is following the committee’s decision.

What happens after I have been approved for assistance?

If the application is approved for assistance, checks are made payable directly to the landlord of the housing the applicant is moving into. Checks are usually issued within 24-48 hours after the committee considers and approves the case.

Do monies have to be repaid?

Funds distributed are a grant – not a loan – and do not need to be repaid. Because the IRS considers assistance taxable income, if any applicant is granted more than $600 in assistance the applicant will receive a 1099 form at the end of the year stating receipt of the grant.

 These FAQs provide general information regarding the operations of The HERO Fund Relocation Assistance Program. The HERO Fund Board of Directors reserves the right to change its operating policies and procedures at any time in accordance with provisions set forth in its bylaw

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