{"id":2450,"date":"2023-11-06T12:46:03","date_gmt":"2023-11-06T12:46:03","guid":{"rendered":"https:\/\/hamraheroes.org\/?page_id=2450"},"modified":"2026-02-19T17:40:10","modified_gmt":"2026-02-19T17:40:10","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/hamraheroes.org\/es\/frequently-asked-questions\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-custom-z-index\" style=\"--link_hover_color: var(--awb-color5);--link_color: var(--awb-color8);--awb-border-color:hsla(var(--awb-color3-h),var(--awb-color3-s),calc(var(--awb-color3-l) + 10%),var(--awb-color3-a));--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-z-index:9999;--awb-padding-top:15px;--awb-padding-bottom:15px;--awb-background-color:var(--awb-color1);--awb-flex-wrap:wrap;--awb-box-shadow:0px 2px 7px 0px hsla(var(--awb-color8-h),var(--awb-color8-s),var(--awb-color8-l),calc(var(--awb-color8-a) - 93%));\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-flex-start fusion-column-no-min-height fusion-animated\" style=\"--awb-padding-top:20px;--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationtype=\"fadeIn\" data-animationduration=\"0.8\" data-animationoffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-row\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><h1>Historias de H\u00e9roes Reales<\/h1><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-flex-start fusion-column-no-min-height fusion-animated\" style=\"--awb-padding-bottom:10px;--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationtype=\"fadeIn\" data-animationduration=\"0.8\" data-animationoffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-row\"><div class=\"fusion-text fusion-text-1\"><p>\u00a1Mira personas reales benefici\u00e1ndose del Fondo HERO!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color1);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_gradient_top_color:#bf311a;--button_gradient_bottom_color:#bf311a;--button_gradient_top_color_hover:#d7513c;--button_gradient_bottom_color_hover:#d7513c;--button_padding-right:25px;--button_padding-left:25px;\" target=\"_self\" href=\"https:\/\/hamraheroes.org\/es\/testimonials\/\"><span class=\"fusion-button-text\">Ver historias<\/span><\/a><\/div><\/div><\/div><\/div><\/div>\n<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:60px;--awb-padding-bottom:60px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#bf311a;--awb-margin-top:45px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><strong>Coverage<\/strong><\/h4><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:var(--awb-typography4-font-size);--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:#ffffff;--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:#a0a0a0;--awb-toggle-active-accent-color:#a0a0a0;--awb-title-font-family:var(--awb-typography1-font-family);--awb-title-font-weight:var(--awb-typography1-font-weight);--awb-title-font-style:var(--awb-typography1-font-style);--awb-title-font-size:24px;--awb-title-letter-spacing:var(--awb-typography1-letter-spacing);--awb-title-line-height:var(--awb-typography1-line-height);--awb-content-font-family:var(--awb-typography4-font-family);--awb-content-font-weight:var(--awb-typography4-font-weight);--awb-content-font-style:var(--awb-typography4-font-style);\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-2450-1\"><div class=\"fusion-panel panel-default panel-3ad123038d77824ac fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3ad123038d77824ac\"><a aria-expanded=\"false\" aria-controls=\"3ad123038d77824ac\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2450-1\" data-target=\"#3ad123038d77824ac\" href=\"#3ad123038d77824ac\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What types of requests does the emergency fund not cover?<\/span><\/a><\/h4><\/div><div id=\"3ad123038d77824ac\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_3ad123038d77824ac\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We do not pay grants for the following: medical bills (except for certain medical equipment and critical illnesses), litigation, poor financial planning, utility bills, gas money, bail, garnishments, maternity leave, or other expenses deriving from non-emergency situations.<\/p>\n<p><span style=\"background-color: var(--awb-bg-color-hover); color: var(--awb-content-color); font-family: var(--awb-content-font-family); font-size: var(--awb-content-font-size); font-style: var(--awb-content-font-style); font-weight: var(--awb-content-font-weight); letter-spacing: var(--awb-content-letter-spacing); text-transform: var(--awb-content-text-transform);\">The HERO Fund does not cover requests for medical assistance that is already covered by health benefits, fuel costs for vehicle or home heating use, or any situation not based on a one-time, non-recurring incident.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#bf311a;--awb-margin-top:45px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Applying for help<\/h4><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:var(--awb-typography4-font-size);--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:#ffffff;--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:#a0a0a0;--awb-toggle-active-accent-color:#a0a0a0;--awb-title-font-family:var(--awb-typography1-font-family);--awb-title-font-weight:var(--awb-typography1-font-weight);--awb-title-font-style:var(--awb-typography1-font-style);--awb-title-font-size:24px;--awb-title-letter-spacing:var(--awb-typography1-letter-spacing);--awb-title-line-height:var(--awb-typography1-line-height);--awb-content-font-family:var(--awb-typography4-font-family);--awb-content-font-weight:var(--awb-typography4-font-weight);--awb-content-font-style:var(--awb-typography4-font-style);\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-2450-2\"><div class=\"fusion-panel panel-default panel-899d3a228895914fd fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_899d3a228895914fd\"><a aria-expanded=\"false\" aria-controls=\"899d3a228895914fd\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2450-2\" data-target=\"#899d3a228895914fd\" href=\"#899d3a228895914fd\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I apply for a grant from The HERO Fund?<\/span><\/a><\/h4><\/div><div id=\"899d3a228895914fd\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_899d3a228895914fd\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Applicants to The HERO Fund can apply online at <a href=\"https:\/\/hamraheroes.org\/es\/emergency-application\/\">Emergency Fund Application<\/a>.\u00a0 No one can apply on behalf of an employee, except in the situations where an employee has passed away (In this case, a family member can apply for a HERO Funeral Grant) or in the event the applicant is unable to apply based on physical injury and has given express permission for their supervisor or HR person to apply on their behalf.<\/p>\n<p>Once an application is received, it is reviewed by The HERO Fund Admin Team.\u00a0 The HERO Admin team will work with the applicant to ensure all necessary documentation is included and then submit the application to The HERO Fund Steering Committee for review and decision based on the eligibility guidelines.\u00a0 The HERO Fund Admin Team will contact the applicant if any necessary paperwork is missing.<\/p>\n<p>In the event that an applicant does not speak, read, or understand English, that applicant bears responsibility to arrange for translation services. Specifically, please designate an English-speaking person to communicate with the HERO Fund Admin Team on your behalf regarding your application.\u00a0 There is a place on the HERO Fund Emergency application to include that person\u2019s name and contact information.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-77e7977346d40a89e fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_77e7977346d40a89e\"><a aria-expanded=\"false\" aria-controls=\"77e7977346d40a89e\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2450-2\" data-target=\"#77e7977346d40a89e\" href=\"#77e7977346d40a89e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What documentation is required?<\/span><\/a><\/h4><\/div><div id=\"77e7977346d40a89e\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_77e7977346d40a89e\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Documentation varies by grant application and is required at time of application to be considered and process a grant request. HERO admins may request additional documentation to support processing any grant request and applicant has up to 30 days to provide documentation for grant to be considered.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-f9f9ec1fb23ae2327 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f9f9ec1fb23ae2327\"><a aria-expanded=\"false\" aria-controls=\"f9f9ec1fb23ae2327\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2450-2\" data-target=\"#f9f9ec1fb23ae2327\" href=\"#f9f9ec1fb23ae2327\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Who will know that I have applied for assistance through The HERO Fund?<\/span><\/a><\/h4><\/div><div id=\"f9f9ec1fb23ae2327\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_f9f9ec1fb23ae2327\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Each application is maintained by The HERO Fund Admin Team.\u00a0 When the application is given to The HERO Fund Steering Committee, the applicant\u2019s name will not be given. At no time is an applicant\u2019s identifying information available to anyone involved in the decision-making process. Administrators of The HERO Fund are the only individuals who may have access to the confidential application for assistance, and such access is granted only to the extent required to process and fund the application, if necessary.<\/p>\n<p>The HERO Fund application does provide the option for the applicant to give permission for the HERO Fund Admin Team to contact their GM in cases where they can provide information to support and expedite the processing of the application.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-dae3c657112f07080 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_dae3c657112f07080\"><a aria-expanded=\"false\" aria-controls=\"dae3c657112f07080\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2450-2\" data-target=\"#dae3c657112f07080\" href=\"#dae3c657112f07080\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How long does the application\/funding process typically take?<\/span><\/a><\/h4><\/div><div id=\"dae3c657112f07080\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_dae3c657112f07080\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Typically, once an application is submitted to be reviewed for grant funding, applications are reviewed within 2  business days after documentation is received and  grant checks are processed on the  Thursday after the committee considers and approves the application.  All checks will be mailed to the appropriate address by USPS, which typically 7 business days.  However, no application will be sent to the Steering Committee without proper documentation.<\/p>\n<p>Medical Out of Work grants follow a different payment schedule which is provided via email for all approved Medical Out of Work Grants.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-fbf918527b3676cd4 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_fbf918527b3676cd4\"><a aria-expanded=\"false\" aria-controls=\"fbf918527b3676cd4\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2450-2\" data-target=\"#fbf918527b3676cd4\" href=\"#fbf918527b3676cd4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What happens after I have applied for assistance?<\/span><\/a><\/h4><\/div><div id=\"fbf918527b3676cd4\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_fbf918527b3676cd4\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The HERO Fund Steering Committee (made up of employees representing all entities of Hamra Enterprises) receives a copy of the application to review (which does not include any identifying information about the applicant). This group has the very important responsibility of making sure that the funds are used in the most helpful manner possible.<\/p>\n<p>Unfortunately, The HERO Fund is not able to provide assistance to all applicants. The committee makes decisions for assistance based on documented crises, the HERO Fund eligibility guidelines, and the bylaws that govern the committee.\u00a0 After The HERO Fund Steering Committee has reviewed your application, The HERO Fund Admin Team will contact you regarding the status of your application. The committee can approve or deny an application or request additional information. The HERO Fund Admin Team will tell you what the next step in the process is following the committee\u2019s decision.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#bf311a;--awb-margin-top:45px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><strong>Qualifying for help<\/strong><\/h4><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:var(--awb-typography4-font-size);--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:#ffffff;--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:#a0a0a0;--awb-toggle-active-accent-color:#a0a0a0;--awb-title-font-family:var(--awb-typography1-font-family);--awb-title-font-weight:var(--awb-typography1-font-weight);--awb-title-font-style:var(--awb-typography1-font-style);--awb-title-font-size:24px;--awb-title-letter-spacing:var(--awb-typography1-letter-spacing);--awb-title-line-height:var(--awb-typography1-line-height);--awb-content-font-family:var(--awb-typography4-font-family);--awb-content-font-weight:var(--awb-typography4-font-weight);--awb-content-font-style:var(--awb-typography4-font-style);\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-2450-3\"><div class=\"fusion-panel panel-default panel-bede4c496b0c0c1d2 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_bede4c496b0c0c1d2\"><a aria-expanded=\"false\" aria-controls=\"bede4c496b0c0c1d2\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2450-3\" data-target=\"#bede4c496b0c0c1d2\" href=\"#bede4c496b0c0c1d2\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Who is eligible?<\/span><\/a><\/h4><\/div><div id=\"bede4c496b0c0c1d2\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_bede4c496b0c0c1d2\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Active employees of Boston Bread, Chicago Bread, Southern Bread, Hamra Coffee, Hamra Noodles, Hamra Management, Wendy\u2019s of Chicago, Wendy\u2019s of Missouri and Wendy\u2019s of New England. An employee does not have to donate to the fund to apply for and receive funding. <\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-9f3b92b22c9412483 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9f3b92b22c9412483\"><a aria-expanded=\"false\" aria-controls=\"9f3b92b22c9412483\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2450-3\" data-target=\"#9f3b92b22c9412483\" href=\"#9f3b92b22c9412483\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is considered an emergency situation?<\/span><\/a><\/h4><\/div><div id=\"9f3b92b22c9412483\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_9f3b92b22c9412483\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Applicants to The HERO Fund must have a documented emergency situation that results in a loss of life, health or property and is in the face of severe financial hardship where all other sources of funding have been exhausted. This crisis situation must be an event beyond the employee\u2019s control. Emergency situations considered for assistance are:<\/p>\n<ul>\n<li>Gesti\u00f3n de deuda<\/li>\n<li>Domestic Abuse (transitional housing)<\/li>\n<li>Funeral expenses (must be financially responsible)<\/li>\n<li>Emergency travel<\/li>\n<li>Housing (eviction prevention, relocation assistance and\/ or total loss of home)<\/li>\n<li>Medical (critical illness, medical out of work and\/ or medically necessary equipment)<\/li>\n<li>Desastre natural<\/li>\n<li>Transportation* (car accident, car repair, public transportation disruption)<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-e751f034deecbab56 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e751f034deecbab56\"><a aria-expanded=\"false\" aria-controls=\"e751f034deecbab56\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2450-3\" data-target=\"#e751f034deecbab56\" href=\"#e751f034deecbab56\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What happens if The HERO Fund Admin Team or Steering Committee requests further information?<\/span><\/a><\/h4><\/div><div id=\"e751f034deecbab56\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_e751f034deecbab56\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>\n\t\tIf further information is requested, the applicant has 30 days to provide the requested information. Following receipt of the requested information, the application will be presented to The HERO Fund Steering Committee and The HERO Fund Admin Team will notify the applicant of the status of the application.  If the requested information is not provided in the 30 day time period, the application will not be considered.\n\t<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-72de3ecac875eba00 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_72de3ecac875eba00\"><a aria-expanded=\"false\" aria-controls=\"72de3ecac875eba00\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2450-3\" data-target=\"#72de3ecac875eba00\" href=\"#72de3ecac875eba00\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How much funding is available and what limits apply to this funding?<\/span><\/a><\/h4><\/div><div id=\"72de3ecac875eba00\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_72de3ecac875eba00\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Depending on the nature of the request, grants can range from $100 to $2,500 for the eligible emergency event grants and from $1,000 to $5,000 for Relocation Assistance grants.  (see <a href=\"https:\/\/hamraheroes.org\/es\/what-we-do\/\" target=\"_blank\" rel=\"noopener noreferrer\">The HERO Fund Eligibility Guidelines<\/a>).  However, an applicant may not receive more than the following:<\/p>\n<p><strong>Emergency Event grants<\/strong>: No more than two grants  approved and funded in a rolling 12-month period<\/p>\n<p><strong>Housing grants<\/strong>:  One grant in the employee\u2019s lifetime<\/p>\n<p><b>Transportation Events<\/b>: One grant in the employee&#8217;s lifetime<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-27d40d5b6a179c421 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_27d40d5b6a179c421\"><a aria-expanded=\"false\" aria-controls=\"27d40d5b6a179c421\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2450-3\" data-target=\"#27d40d5b6a179c421\" href=\"#27d40d5b6a179c421\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What if my situation qualifies for two different guidelines? ( e.g. Funeral Expense and Emergency Travel)<\/span><\/a><\/h4><\/div><div id=\"27d40d5b6a179c421\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_27d40d5b6a179c421\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>In this case, the applicant would fill out two applications (one for each guideline) and provide proper documentation for each applicable guideline.  The committee will consider each applicable guideline separately.  All limits still apply (see above).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-c191e763743e24f02 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_c191e763743e24f02\"><a aria-expanded=\"false\" aria-controls=\"c191e763743e24f02\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2450-3\" data-target=\"#c191e763743e24f02\" href=\"#c191e763743e24f02\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What happens after I have been approved for assistance?<\/span><\/a><\/h4><\/div><div id=\"c191e763743e24f02\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_c191e763743e24f02\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If the application is approved for assistance, checks are made payable directly to the applicant.  Checks are usually issued on the  Thursday after the committee considers and approves the case and typically take about 7 business days to arrive by mail.<\/p>\n<p>In cases where an applicant has been approved for a Medical Out of Work grant funding  will be sent to the recipient on a bi-weekly basis until they return to work or the funding limit is met, whichever comes first.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-9980176df3a4176ff fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9980176df3a4176ff\"><a aria-expanded=\"false\" aria-controls=\"9980176df3a4176ff\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2450-3\" data-target=\"#9980176df3a4176ff\" href=\"#9980176df3a4176ff\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Do monies have to be repaid?<\/span><\/a><\/h4><\/div><div id=\"9980176df3a4176ff\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_9980176df3a4176ff\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Funds distributed are a grant \u2013 not a loan \u2013 and do not need to be repaid. Because the IRS considers assistance taxable income, if any applicant is granted more than $2000 in assistance the applicant will receive a 1099 form at the end of the year stating receipt of the grant.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><p><em>These FAQs provide general information regarding the operations of The HERO Fund. The HERO Fund Board of Directors reserves the right to change its operating policies and procedures at any time in accordance with provisions set forth in its bylaw. <\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":2279,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2450","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/hamraheroes.org\/es\/wp-json\/wp\/v2\/pages\/2450","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hamraheroes.org\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hamraheroes.org\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hamraheroes.org\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hamraheroes.org\/es\/wp-json\/wp\/v2\/comments?post=2450"}],"version-history":[{"count":22,"href":"https:\/\/hamraheroes.org\/es\/wp-json\/wp\/v2\/pages\/2450\/revisions"}],"predecessor-version":[{"id":3210,"href":"https:\/\/hamraheroes.org\/es\/wp-json\/wp\/v2\/pages\/2450\/revisions\/3210"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hamraheroes.org\/es\/wp-json\/wp\/v2\/media\/2279"}],"wp:attachment":[{"href":"https:\/\/hamraheroes.org\/es\/wp-json\/wp\/v2\/media?parent=2450"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}